Política de privacidad

Privacy Policy – Alverra

Last updated: August 17, 2025

This Privacy Policy describes how Alverra (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from alverraco.com (the “Site”). By using our services or communicating with us regarding the Site, you agree to the terms of this policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. Updates will be posted on the Site with the revised "Last updated" date. We encourage you to review this page periodically.

2. Information We Collect

Information You Provide Directly

  • Contact details: name, address, phone number, email

  • Order information: billing and shipping addresses, payment confirmation

  • Account information: username, password, security questions

  • Customer support information: messages you send to us

Information We Collect Automatically

  • Usage data: device details, IP address, browser information, network connection

  • Site activity: pages visited, products viewed, interaction with our content

3. How We Use Your Information

We use your personal information to:

  • Process orders, payments, and deliveries

  • Provide customer support

  • Communicate about your account and transactions

  • Improve the Site and your shopping experience

  • Send marketing communications (you can opt out at any time)

  • Detect and prevent fraud or unauthorized use of our services

4. Cookies

We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage cookies through your browser settings, but disabling them may affect Site functionality.

5. Sharing Your Information

We may share your information with:

  • Service providers (e.g., payment processors, shipping carriers, IT support)

  • Marketing partners (only with your consent, where applicable)

  • Legal authorities when required by law

We do not sell your personal information.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information

  • Correct inaccuracies

  • Withdraw consent or restrict processing

  • Request details on how your data is used

To exercise your rights, contact us at alverra.co@gmail.com.

7. Data Retention

We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Once no longer needed, your data is securely deleted or anonymized.

8. Security

We use industry-standard safeguards (including encryption for sensitive data) to protect your personal information. However, no method of transmission over the internet is 100% secure.

9. Return & Refund Policy

If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order. Items must be unused and in their original condition. Refunds are processed within 5–7 business days after we receive your return.

  • Return shipping instructions will be provided upon request

  • Some items may be non-returnable for health or hygiene reasons (clearly marked on product pages)

For assistance, contact us at alverra.co@gmail.com.

10. Shipping Policy

  • We currently ship orders within the United States

  • Standard delivery time is 8-14 business days, depending on location

  • Shipping costs are calculated at checkout

  • Tracking information will be provided once your order is shipped


    SMS / MMS TEXT MESSAGE MARKETING PROGRAM PRIVACY POLICY
    Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages. 
    WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.
    Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the program and pursue any appropriate legal remedies.
    California Civil Code Section 1798.83 and The General Data Protection Regulation 2016/679 (GDPR) allow users of the program who are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.
    Contact us at the following address to make a request:
    INSERT YOUR COMPANY NAME
    INSERT YOUR COMPANY ADDRESS
    INSERT YOUR COMPANY EMAIL ADDRESS

11. Contact

For questions, concerns, or to exercise your privacy rights, contact us at:
📧 alverra.co@gmail.com
📍 7901 4TH ST N STE 300, ST PETERSBURG, FL  33702
📞 Phone number - 3208283572